SURABAYA, JurnalPost.com — Measuring the workload of civil servants (ASN) is a critical component in enhancing the effectiveness of government organizations. This process is now being studied firsthand by students from the Universitas Pembangunan Nasional (UPN) “Veteran” East Java through an internship program within the East Java Provincial Government.
Masayu Dinata Syafitri, a student of the Public Administration Study Program at the Faculty of Social, Cultural, and Political Sciences, UPN “Veteran” East Java, had the opportunity to participate in the Workload Analysis (ABK) survey conducted by the Organization Bureau of the East Java Provincial Secretariat.
This involvement is part of the Impactful Internship Program, which provides students with the opportunity to learn about government work processes directly, particularly in the management of civil service human resources.
One of the survey locations where Masayu participated was the East Java Department of Housing, Settlement Areas, and Public Works (DPRPKCK).
During the activity, students did not merely observe government operations but also assisted in the collection and processing of data required to analyze employee workloads.
Involved in the Civil Servant Workload Analysis Survey
While interning at the Organization Bureau, Masayu was involved in a survey conducted by the institutional and job analysis team.
This activity aims to obtain information regarding work activities, job duties, and the execution of tasks within regional government agencies.
Workload Analysis is an instrument used to identify the volume of work and staffing requirements based on the duties performed within an organization.
Through this analysis, government agencies can gain an overview of work distribution across every position, serving as a consideration for human resource management.
During the survey at DPRPKCK, Masayu assisted the team in interviewing employees, observing work activities, and summarizing the information obtained during the process.
This data subsequently becomes part of the processing and follow-up stage to support the implementation of workload measurements.
The activity requires precision, as each position has different characteristics, duties, and responsibilities.
The information collected must accurately reflect the work actually performed so that the analysis results can be used as a basis for organizational evaluation.
Learning to Understand Government Employee Work Activities
For Masayu, the experience of participating in the survey provided a new perspective on civil servant work activities, which were previously studied primarily through academic theory.
She was able to interact directly with regional agency staff while understanding how a job is identified, recorded, and analyzed.
“Through this survey activity, I had the opportunity to directly recognize the various work activities performed by employees at DPRPKCK, ranging from the tasks assigned to the execution process,” said Masayu.
According to her, involvement in the survey process also helped broaden her understanding of the relationship between work activities and human resource requirement analysis.
“I also learned to understand how the activities and work results of each position are an important part of collecting Workload Analysis data. This experience provided me with a new understanding of the conditions of civil servant work within the government environment,” she continued.
In addition to understanding the technical aspects of data collection, Masayu gained experience in building communication with employees and coordinating throughout the activity.
These skills are a crucial part of the survey process, especially when students must obtain accurate information through interviews and observations.
Field Supervisor Encourages Students to Master Workload Measurement Practices
Field supervisor Andi Agung Prabowo, S.Psi., appreciated the involvement of interns in the regional agency workload measurement activities.
According to him, involving students is not only intended to assist in the survey implementation but also to provide an understanding of the actual organizational analysis process.
“We involve interns in the regional agency workload measurement project so that they understand both the theory and practice related to organizational workload measurement,” said Andi Agung.
He explained that students are also introduced to the stages of survey implementation, from interview techniques to data presentation.
“It also provides experience in how to conduct proper interviews and the process of data processing up to data presentation. This is expected to be a valuable asset for the interns in the future professional world,” he added.
Through this activity, students are expected to understand that managing a government organization is not only related to policy drafting and administration but also requires accurate information regarding the execution of employee duties.
Connecting Public Administration Theory with the Professional World
The internship experience within the East Java Provincial Government serves as an opportunity for Masayu to connect academic knowledge with government administration practices.
In Public Administration courses, students study various concepts regarding public sector organizations, civil service management, public services, and government governance.
Meanwhile, through the Workload Analysis survey activity, students can see how these concepts are applied in the activities of regional government agencies.
The experience also provided an understanding of the importance of data collection, information accuracy, and coordination between parties in supporting organizational decision-making processes.
The students' involvement in the DPRPKCK survey also serves as a form of professional learning that is not limited to administrative tasks during the internship.
Through the Impactful Internship Program, Masayu gained experience in the duties of the Organization Bureau of the East Java Provincial Secretariat, specifically in civil servant workload measurement activities.
This experience is expected to be an asset in developing analytical skills, communication, and an understanding of bureaucratic governance required in the professional world, particularly in the field of public administration.
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