SURABAYA, JurnalPost.com – Digital transformation in government administration continues to evolve alongside the increasing use of information technology to support service effectiveness and document management. One such application is the use of the Integrated Dynamic Archival Information System (SRIKANDI) for electronic correspondence and records management.
The implementation of this system is part of the learning experience for students from the Universitas Pembangunan Nasional (UPN) Veteran Jawa Timur participating in the Impactful Internship Program at the Leadership Administration Bureau (Adpim) of the East Java Provincial Secretariat.
Through their internship in the Planning and Personnel Division, students have the opportunity to observe government administrative processes firsthand, ranging from incoming mail management and guest services to administrative support for various official activities.
This experience provides insight into how digital technology is applied in office work while highlighting the importance of precision, coordination, and responsibility in supporting the smooth operation of government administration.
Learning Digital Correspondence via SRIKANDI
SRIKANDI is a general archival application developed to support the electronic management of dynamic records within government agencies.
Through this system, correspondence administration can be conducted digitally, making the recording, management, and tracking of documents more structured.
During their internship, students assist with various incoming mail activities, including document management, recording correspondence information, and administrative tasks related to the disposition process.
This involvement provides direct experience with the stages of correspondence management in a government agency, particularly regarding the use of electronic filing systems.
Students also gain an understanding that the presence of digital technology does not automatically replace the role of human resources in administrative management.
The use of the application still requires precision in data entry, orderliness in handling documents, and coordination among staff to ensure every administrative process follows established procedures.
Through this experience, students learn that the effectiveness of correspondence management is determined not only by the sophistication of the system but also by the user's ability to perform tasks carefully and responsibly.
Learning Public Service through Reception Duties
In addition to learning digital correspondence, interns have the opportunity to engage in guest services through the reception desk.
In this capacity, students assist in receiving and serving guests who visit the Leadership Administration Bureau for various purposes.
These include guests wishing to meet specific officials, dropping off documents or items, delivering messages, submitting internship applications, or proposing collaborations.
There are also external visitors who come to introduce products or services, including hospitality services.
The diverse needs of visitors provide students with unique experience in understanding the importance of good communication in a government work environment.
Students are required to provide service in a friendly, polite, and communicative manner while ensuring that all information received is conveyed to the appropriate parties.
This activity also trains adaptability when dealing with individuals who have different characters, needs, and objectives.
Thus, the internship experience focuses not only on desk-based administrative work but also provides lessons on service and direct interaction with the public and external parties.
Involvement in Meeting Administration and Official Activities
Another experience gained by students during the Impactful Internship Program is involvement in supporting the execution of various official activities.
These activities include socialization meetings, coordination sessions, as well as monitoring and evaluation events held within the agency.
In their execution, students assist with administrative tasks, such as checking and ensuring the availability of participant attendance lists before activities begin.
Although seemingly simple, this work plays an important role in supporting administrative order and the smooth execution of official events.
Through this involvement, students learn that the success of an activity depends not only on the execution of the main agenda but also on the preparation of various supporting administrative needs.
Precision in preparing documents, coordination with staff, and discipline in carrying out tasks become part of the experience gained during these activities.
Connecting Academic Theory with the Professional World
The Impactful Internship Program provides students with the opportunity to apply knowledge previously acquired during their studies to real-world work situations.
Course materials regarding office administration, document management, organizational communication, and service can be understood more tangibly through direct involvement in government agency activities.
The use of SRIKANDI, for example, introduces students to the practice of administrative digitalization, which is a key component in the development of modern government governance.
Meanwhile, the experience of providing service at the reception desk and assisting with official activities strengthens their understanding of the importance of communication, teamwork, and coordination within an organization.
Beyond technical skills, students also have the opportunity to develop soft skills required in the professional world.
These skills include discipline, precision, responsibility, time management, interpersonal communication, and the ability to adapt to a professional work culture.
The experience of facing various work situations also serves as a learning tool to understand the importance of initiative, professional attitude, and the ability to complete tasks according to instructions.
Impactful Internships as Preparation for the Professional World
The internship at the Leadership Administration Bureau of the East Java Provincial Secretariat is a form of learning that bridges academic knowledge with government administrative practice.
Through this program, students not only observe work processes but also have the opportunity to contribute to supporting the execution of administrative duties according to the responsibilities assigned.
The implementation of SRIKANDI provides an understanding of the importance of utilizing technology in correspondence and records management. On the other hand, guest service activities and meeting administrative support demonstrate that communication and coordination skills remain an inseparable part of office work.
This experience shows that digital transformation in government administration must go hand-in-hand with the readiness of human resources who are precise, disciplined, and responsible.
Through the Impactful Internship Program, UPN Veteran Jawa Timur students are expected to broaden their horizons, improve their competence, and prepare themselves to face the challenges of the professional world after completing their education.
Thus, the internship activity serves not only as a means to fulfill academic requirements but also as a space for professional skill development through direct experience in a government environment.
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