SURABAYA, JurnalPost.com — Effective management of government human resources requires meticulous planning, including ensuring that every position has appropriate task distribution and workload. This process is one of the key experiences gained by Ambar Zulfa Maharani Az Zahra, a Public Administration student from the Faculty of Social, Cultural, and Political Sciences at Universitas Pembangunan Nasional (UPN) “Veteran” East Java.
Through the Impactful Internship Program, Ambar has had the opportunity to study the Job Analysis and Workload Analysis (Anjab ABK) processes directly within the East Java Provincial Government.
The internship, scheduled from 3 August to 30 November 2026, placed Ambar in the Institutional Division, specifically within the Anjab ABK Team at the Organization Bureau of the East Java Regional Secretariat.
Beyond handling office administration, Ambar was also given the opportunity to participate in workload assessments for several regional government agencies.
This activity provided insight into how the government identifies tasks, calculates staffing requirements, and evaluates the distribution of duties within an organization.
Directly Assessing Regional Agency Workloads
During her internship, Ambar served as a surveyor for workload measurement activities across various regional government agencies in East Java.
The agencies involved in these assessments included the Investment and One-Stop Integrated Services Agency (DPMPTSP), the Housing, Settlement, and Public Works Agency (DPRKPCK), and the East Java Provincial Plantation Agency.
In these activities, Ambar was involved in identifying job activities, collecting work data, and processing information related to work volume and time standards.
Workload measurement is a critical stage in government personnel management. Through this process, agencies can obtain a clear picture of the types of work, the number of activities, and the time required to complete tasks for each position.
Data collection did not rely solely on administrative documents. The team also conducted interviews and verifications with relevant parties to ensure the information obtained reflected actual working conditions.
Validation was carried out with various employees and officials, ranging from staff members and team leaders to division heads.
This stage is essential for minimizing discrepancies between the job descriptions recorded in documents and the activities performed in the field.
Understanding the Importance of Data Accuracy in Workload Analysis
From her involvement as a surveyor, Ambar learned that workload measurement is not merely about counting the number of tasks an employee completes.
The process requires precision in identifying job activities, understanding workflows, and accurately determining work volume and time standards.
Errors in identifying an activity can affect the analysis results, especially when the data is used to determine the human resource needs of an organization.
Therefore, the verification process is an inseparable part of conducting Job Analysis and Workload Analysis.
Through this experience, Ambar learned how work data is collected, examined, and processed to support government institutional structuring.
This experience also demonstrates that public administration requires accurate information to ensure that personnel management policies are based on organizational needs.
Bridging Academic Theory with Government Practice
For Public Administration students, knowledge regarding government organizations, public sector human resource management, and bureaucratic governance is typically acquired in the classroom.
However, applying these concepts in a professional work environment presents its own unique challenges.
Each regional agency has a different organizational structure, work characteristics, and service requirements. These conditions demand a careful analytical approach to ensure that measurement results accurately reflect the situation on the ground.
Through her internship at the Organization Bureau of the East Java Regional Secretariat, Ambar had the opportunity to see firsthand how public administration concepts are applied in government operations.
Her involvement in data collection and verification also served as a means to improve her communication skills, attention to detail, analytical abilities, and understanding of bureaucratic work mechanisms.
Beyond deepening her academic knowledge, this experience provided insight into the responsibilities of civil servants in supporting effective and accountable governance.
The Impactful Internship as a Professional Experience
The Impactful Internship Program serves as a valuable tool for students to gain professional experience before entering the workforce.
By being placed in government agencies, students can study organizational work processes while developing skills relevant to their field of study.
For Ambar, her involvement with the Anjab ABK Team provided practical experience regarding the importance of workload measurement as part of efforts to manage government human resources.
Accurately prepared analysis results can serve as a basis for evaluating staffing needs, task distribution, and organizational effectiveness.
This internship experience also highlights the importance of the connection between university education and the real-world needs of government agencies.
Through the activities scheduled to conclude on 30 November 2026, Ambar is expected to continue deepening her understanding of government governance, particularly regarding the management of civil service human resources and institutional structuring within the East Java Provincial Government.
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